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The Best Business VoIP Providers and Phone Services

Posted By ema hossain     Jul 21    

Communication is the beating heart of any business, and that's especially true in this hybrid work era. Employers can no longer expect every worker to do business in a centralized office, which results in people using communication channels, rather than in-person meetings, more than ever. This transition means voice over IP (VoIP) phone systems, long the mainstay of business communications, must also evolve.

What Is a VoIP Phone System?
Traditional landline phones are a form of analog telephony. VoIP, on the other hand, brings voice calling to the digital age. VoIP systems convert voice calls into network packets and transmit them over the internet or other IP-based networks. Most also include a bridge to traditional phone systems, so the people you call don't need to use VoIP themselves (nor do the people who call you). In addition, they typically emulate the functions of traditional PBX (private branch exchange) business phone systems, such as conference calling, call routing, and call monitoring.

How Much Does a Small Business Telephone System Cost?
Today's business VoIP systems are billed on a subscription basis. You'll be charged based on the number of users (phone extensions) you need, on either a monthly or yearly basis. Some vendors require you to commit to a specific term, while others don't. That said, you'll usually receive a discount by paying for a full year of service in advance.


How much a given service costs per month can range widely. Most offer multiple pricing tiers, based on factors like the feature package, the number of users you need to support, and how much you expect to use the service. Among the products we tested, pricing ranged from $15 per user per month at the low end, all the way up to $65 per user per month for an advanced, enterprise-grade product. Most small businesses can expect to pay about $20 per user per month.

What Is the Advantage of a VoIP Phone System?
VoIP supplanted traditional PBX phone systems because it is less expensive, but far more versatile. In addition to voice calling, most modern Business phone systems systems integrate other channels and features, including conference calls, call recording, mobile communications, video conferencing, team collaboration, and even social media, earning them the classification of Unified Communications-as-a-Service (UCaaS). Even today's residential VoIP includes features far beyond those of conventional telephone systems.


The Best Video Conferencing Software
VoIP vs. UCaaS: The Differences Explained

These days, most VoIP solutions have evolved into managed, cloud-based services—and with good reason. Moving to the cloud helps to reduce costs, increase reliability, and lift the burden of management off of your organization's staff, making cloud VoIP systems a clear winner.


Choosing the right VoIP system can be a daunting task, however. It's a crowded field, including a mix of general-purpose and specialized vendors. We sought out the most prominent players, and tested them to see how each compared in terms of features, ease of use, value, and other metrics. Read on for our findings, and to learn more about how to select the system that's right for your business.

Best Overall Business VoIP

Intermedia Unite Image
Intermedia Unite
4.5
$27.99 Per User Per Month at Intermedia.com
Check Price
(Opens in a new window)
Why We Picked It
With Unite, Intermedia offers an excellent VoIP communications system that scales from small to midsize businesses, up to enterprises. The company bundles free phones or related devices (cameras, headsets) with each subscribed seat, and its focus on integrating with third-party software makes it attractive for businesses that want to further support help desks and customer relationship management (CRM).

Who It's For
If your organization's looking for a general-purpose VoIP phone system, check out Intermedia Unite. Although it's not the cheapest business VoIP service in our roundup, it has enough flexibility and features to grow along with your business—enough for it to earn our Editors' Choice nod. It's also a good choice if you're looking for a VoIP system that has tight integrations with Microsoft Teams.
The Best Business VoIP Providers and Phone Services

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